Privacy Policy
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Last Updated: 14-November 2025
At Blu Axplore Holidays Pvt. Ltd., we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you interact with our website, services, or team.
1. Introduction
“Blu Axplore Holidays Pvt. Ltd.” is committed to protecting your personal information.
This Privacy Policy describes how we collect, use, share, and safeguard the information you provide while using our website or engaging with our services.
By accessing our website or submitting your details, you acknowledge and accept this Privacy Policy.
2. Information We Collect
a. Personal Information
We collect essential details required to complete bookings and provide services, including:
- Full name
- Email address, phone number, postal address
- Gender and date of birth
- Emergency contact details
b. Travel & Service-Related Information
This includes information necessary to arrange your travel:
- Passport details
- Visa documents and supporting forms
- Travel insurance details
- Travel preferences, special assistance requests
c. Payment Information
Information required to process payments:
- Encrypted credit/debit card details
- Billing name and address
d. Technical & Website Usage Information
Collected automatically when you browse our website:
- IP address
- Device and browser information
- Website interaction data
- Cookies and tracking data
e. Voluntary Information
This includes messages, feedback, surveys, and any photos or testimonials you share with us voluntarily.
3. Purpose of Collecting Information
a. To Deliver Our Services
We use your information to:
- Process enquiries, reservations, and payments
- Provide confirmations, itineraries, and travel documents
- Assist with visa and documentation requirements
- Communicate updates and support during your travel
b. To Improve Our Operations
We analyse user interactions and feedback to enhance our website, service quality, and communication methods.
c. To Ensure Safety & Compliance
- Fraud prevention
- Verification of authenticity
- Compliance with regulatory or legal requirements
d. For Communication & Updates
- Service alerts
- Booking-related notifications
- Marketing emails (only if you opt-in)
4. Sharing of Information
a. Service Providers
To complete your travel arrangements, we may share information with:
- Hotels and accommodation partners
- Airlines and transport providers
- Destination management companies
- Insurance providers and visa authorities
b. Internal Group Entities
Information may be shared within Blu Axplore group companies for operational efficiency.
c. Legal and Compliance Requirements
We may disclose information when:
- Required by law
- Necessary to protect our rights
- Requested by a regulatory authority
We do not sell personal information to third parties.
5. International Transfers of Data
Some travel services require us to transmit your information to suppliers outside India.
We ensure such transfers are handled responsibly and only when essential to your booking.
6. Cookies & Tracking Technologies
a. How We Use Cookies
Cookies help us:
- Recognize returning users
- Improve page loading speed
- Enhance browsing experience
- Analyse website performance
- Display relevant content and offers
b. Your Choice
You may disable cookies through browser settings; however, certain features of the website may not function as intended.
7. Data Security
We apply strong security measures to protect your information:
- Secure servers
- SSL encryption
- Firewall protection
- Limited internal access to sensitive data
While we take all reasonable steps, no digital transmission is completely secure. You acknowledge this inherent risk when sharing information online.
8. Data Retention
We retain your information only as long as required:
- To complete travel services
- For customer service
- For regulatory, taxation, or legal obligations
- For internal record-keeping
After this period, data is securely deleted or anonymized.
9. Your Choices & Responsibilities
a. You May:
- Request updates or corrections to your personal data
- Change your communication preferences
- Opt out of promotional messages
- Raise questions or concerns about your data
b. Your Responsibility
You must ensure the accuracy and correctness of the information you provide.
10. External Websites
Our website may link to external sites. We are not responsible for their privacy practices or content.
Please review their policies before sharing any information.
11. Policy Updates
This Privacy Policy may be updated periodically.
The latest version will always be available on our website. Continued use of our site constitutes acceptance of any updates.
12. Contact Information
For questions or requests regarding this Privacy Policy, contact:
- Email: info@bluaxplore.com
- Blu Axplore Holidays Pvt. Ltd.